At primelineonline.com, we are committed to ensuring that our customers are satisfied with their purchases. If you are not satisfied with your purchase or discover a problem with your product after receiving it, we offer the following refund terms to help resolve your issue.
- Refund Request Conditions
Application Time: You must submit a refund request within 30 days of receiving the product. Refund requests after this period will not be processed.
Product Condition: Refund requests are only available for unused and undamaged products. All returned products must be in their original packaging, labels, and accessories.
Ineligible Products: The following products are not eligible for a refund:
Customized or personalized products
Opened hygiene products
Digital goods or services (such as e-books, software, online courses)
- Refund Process
Submit a request: Please submit a refund request through our customer service email shaquilleharp@primelineonline.com, providing the order number and the reason for the refund. We will review your request as soon as possible.
Returns: After receiving your refund request, we will provide you with a return address. Please return the product as instructed and keep the mailing receipt.
Review and Processing: Once we receive the returned product, we will inspect it to confirm its status. If eligible for a refund, we will process the refund within 7 business days.
- Refund Methods
Refunds will be made to the original payment method and may take up to 5 business days to appear in your account. The specific time may vary depending on the processing time of your bank or payment service provider.
- Shipping and Fees
Shipping: Shipping costs for returns are the responsibility of the customer unless the return is due to product quality or incorrect shipment.
Processing Fees: If applicable, we will deduct processing fees from the refund amount, which will be notified to you at the time of the refund request.
- Additional Information
If you have any questions about our refund policy or need further assistance, please contact our customer service team at shaquilleharp@primelineonline.com or call +1-803 871 4218.
- Policy Updates
We reserve the right to change our refund policy at any time and all changes will be posted on this website. Please check our refund policy regularly for the latest information.
Thank you for choosing primelineonline.com, we hope you are satisfied with our service.
